April 26, 2007
If you’ve come into town to play at the casinos and come down with the flu, where do you go?
“I see a lot of people from out of town,” said registered nurse Shelia Jackson, who owns the Shreveport Family Medicine/Urgent Care and Kid-Med Clinic on Pines Road that is staffed with a physician, nurse practitioner and physician assistant. “We see just about everything — colds, breaks and strains — but we don’t see trauma.”
Urgent but not emergency.
Understanding the difference in the level of health care you need can save you a lot of time and expense, according to industry experts as urgent and mini-urgent care clinics continue to grow.
Wal-Mart Stores Inc. said Tuesday it will contract with local hospitals and other organizations to open as many as 400 in-store health clinics in the next two to three years.
Doctors’ Express Care is set to open in mid-May, the most recent addition to the local landscape of urgent care clinics that includes four that are hospital affiliated and three that are independently owned.
Accessible and affordable is the selling point for these clinics, which each offer a spectrum of services and prices.
“There were no urgent care centers on this side of town and the location makes it very accessible to downtown Shreveport,” said David Holly, president and CEO of Doctors’ Hospital on Louisiana Avenue. Doctors’ closed its emergency room in March. “The hours will be extended well beyond that of what the other urgent care clinics have.”
Doctors’ Express Care plans to be open from 6 a.m. to midnight daily and will be staffed by physicians, nurse practitioners and physician assistants.
Along with extended hours, urgent care clinics have much shorter waiting times and a much lower price than a trip to the emergency department, excluding the discussion on co-pays and negotiated insurance prices.
“Depending on the insurance plan our cost will be one-third to one-half that of the ER,” said Dr. Stephen Smith, director of Willis-Knighton Quick Care Urgent Care Centers.
The Agency for Healthcare Research and Quality estimates the average cost of an ER visit to be $560, with a mean of $299.
Small, independently owned urgent care clinics, which might not be staffed by a physician, cost less. For example, a patient with a sore throat who was given a strep throat test would be charged $48 at Total Care Medical Clinic, 2328 Line Ave., and $59 at Rapid Relief Xperts, 4822 Youree Drive.
For a sore throat, Christus Schumpert First Care Clinics, which are staffed with physicians, would charge between $47 to $175 for an established patient, depending on the number of diagnostic tests done, said Sally Croom, spokeswoman for the health system.
“A new patient would start at $82,” Croom said.
The cost difference is because ER patients are paying hospitals to be prepared, said Pat Keel, chief financial officer of Christus Schumpert Health System.
“Emergency rooms have to be prepared to deal with whatever occurs, even if it is infrequent, so there’s a need for much more equipment and more sophisticated and expensive equipment,” said Keel, adding that patients in an ER are also paying to have highly-qualified staff needed for those emergencies on duty.
Paring down the services and overhead even further, like manning the Rapid Relief Expert clinic with a nurse practitioner, helps lower the price even more. The quality of service is maintained by offering only services for the most common ailments, says Dr. Chris Earnhardt, the medical director of the clinic.
“The mainstay of our business is acute complaints and we let patients know up front what it will cost; that’s our niche,” said Earnhardt, who opened the clinic with several partners in mid-March and is happy with business so far. “We’re seeing about eight to 10 patients a day. We’ve seen what we expected to see, things like sore throats, colds, muscle strains and many people have come in to utilize the cheaper blood work.”
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Most urgent care clinics take cash, private insurance and some accept Medicaid/Medicare. Jackson warns this is sometimes misleading for Medicaid patients.
“A lot of times Medicaid patients who haven’t been referred by their primary family physician will be turned away from the hospital urgent care clinics because the clinics are afraid they might not get paid,” said Jackson, who expanded her services and became a Medicaid and Kid-Med CommunityCare provider for exactly that reason. “You have to be smart in this game or you can’t play. There’s a very large Medicaid population here, and I needed to add that to become a full-service business.”
Total Care Medical Clinic, which opened about a month ago, accepts cash only.
“I take no insurance, I have very little overhead, and those savings are passed on to the patient,” said Dr. Howard Lippton, owner and physician on staff from noon to 7 p.m. daily. “What you get is access to a physician with great hours and very discounted labs.”
Lippton will also treat chronic illness, such as diabetes or asthma, while most urgent care clinics do not.
“I do everything from treat to following a disease,” said Lippton, who is planning to extend his hours to midnight in the coming months.
For hospitals especially, the trend in urgent care clinics has been to alleviate the strain on overcrowded ERs, caused largely by noncritical patients.
According to the Centers for Disease Control and Preventions’ 2004 National Hospital Ambulatory Medical Care Survey, only 12.9 percent of 110 million emergency department visits were classified as emergencies. The other 87.1 percent of visits fell under the categories of urgent, semi-urgent, nonurgent, or unclassified.
“It definitely has helped,” said Smith, whose clinics have been open seven days a week, 8 a.m. to 8 p.m., since 2000. “Since we are tied to the W-K system we don’t do screening tests and don’t do follow-up visits. We also have a health match that helps them find a doctor.”
Being tied to a hospital is one benefit both Quick Care and First Care tout.
“We always have a physician on duty, and we’re always close to the ER,” Smith said.
Everyone agrees the concept for urgent care clinics is a good one but say a large segment of this population is still unaware of urgent care centers and what they offer.
Jackson opened in 2005 with hours from 8 am. to 8 p.m. weekdays and 10 a.m. to 6 p.m. on the weekends. Six months after she opened she scaled back to 8:30 a.m. to 5 p.m. weekdays, and an occasional weekend.
“There just wasn’t that much need for it at that time,” said Jackson, who stays plenty busy during the day seeing up to 50 patients in the clinic on some days. “These other places are going to find that out too.”
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